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Saturday, September 5, 2009
SBB) is amongst the first few public sector banks in the country with all branches on core banking. One of the major projects at hand is to optimize the usage of technology to offer value added services to customers. Amongst the major objective is to migrate more and more customers towards alternate delivery channels particularly internet banking and ATMs. The bank is also implementing BPR exercise whereby most of the bank office functions are being centralized so that branches can focus more on improving customer service, sales and marketing. We are endeavoring to boost non-interest income by cross selling life and non-life insurance, mutual funds and credit cards, besides expanding the coverage of online share trading facility launched during 2008-09.
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