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Saturday, September 5, 2009
Manoj: So Nandan, you said you had this choice of disbanding telecallers but you continued. So what changed that they could be effective?
Posted by Tip at 5:48 AMNandan: We didn't want to withdraw them in totality. We reduced the number. Telecalling cannot be the only remedy for
recovery. It is a supplement. We have all types of customers. A gentle reminder and they come and pay. Some customers don't pay after repeated reminders. One yardstick cannot measure all. You will be surprised that our delinquency ratio is very Jow.
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