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Saturday, September 5, 2009

Vikram Kakde: There are lots of banking channels available now. The question is the future of phone banking and whether PSU banks should seize this opportunity. We should first find out whether phone banking is cost effective. But there are some who still prefer to walk in and seek an entry into the pass book. This mindset needs to change.
andan: The psyche of the customer also has to be kept in mind.
When we talk about financial inclusion, let us keep the low fees in mind. There are instances where banks are charging customers for services. The segment of a pensioner, which is sizeable for any PSU bank, has an entirely different psyche. Now the demand is for

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