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Thursday, September 3, 2009
561 Funds Management has deployed a new IVR solution based on Nuance Recognizer to deliver speech-based selfservice interactions for its customers. The IVR will enable its customers to use their voice, instead of traditional touchtone environment, for interactions with the IVR for selfservice. The IVR speech recognition solution will use Nuance Recognizer to provide information to customers on latest Net Asset Values of MF schemes, and at a later date, more features will be added. The next generation IVR will be able to prOVide all the services that are currently being done by agents manually. The customers need not have to wait for the agents to be available and the process is now automated.
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