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Saturday, September 5, 2009
Sridhar: There was a time when customer relationship was done only through branch banking. With technology growth and a newer form of lifestyle, it became difficult to come to the branch. That's why phone banking is a great help. The advancements in mobile technology are also helping and people are conditioned to using the phone for their transactions. That is why the banks have been able to do at least 15% of their business over the phone.
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