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Saturday, September 5, 2009
Nandan: Each bank is looking at having a call centre. If you have an outsourced call centre, then how much data access can you give them? I have studied this in detail because I am also in charge of the alternate service in my bank. Call centres set up by various banks were doing only outbound calls. 1 have yet to see one handling inbound calls. But, phone banking will playa major role in the future.
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