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Saturday, September 5, 2009
AGS Infotech has launched 'Beeline', a digital queue management terminal that handles lengthy queues and reduces unpredictable waiting time for people. In its most basic form, it issues a queue ticket to a customer and later calls the ticket when the service is available. The system solves problems faced by ustomer service centric companies and institutions of queues, which in turn leads to poor customer service and lower customer satisfaction. The system helps increase the number of customers that use the organization's ~ervices while simultaneously help selling ofthe organisation's products during the customer's waiting time. Beeline also facilitates equitable distribution of work among employees and enhances their productiVity. In a traditional banking environment, a customer spends a considerable time in a branch to conduct banking activities. Customers can simply approach the queue management terminal, read a range of transaction, push the touch-sensitive screen at the required service and receive a ticket with his / her queue number and the counter. While awaiting his number the customer can freely walk in a lobby, read advertising brochures or just take a seat. Beeline can manage single as well as multiple window queues with single or multiple services. It enables confident treatment of administration, which is essential in a customer centric environment.
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